FAQ

We recommend you sign up with us and be a member for you to get first updates on promos, new designs and items,and discounts! If you're also a member, you will be able to track the status and progress of your order, real-time.

Once an order is successfully placed, you will receive a confirmation e-mail containing an order number and the items you purchased

Please note that order changes are only allowed if your order status is unfulfilled.If so, you may e-mail support@hoodiesnova.com for assistance.

To review what's in your shopping cart, just click on the "shopping cart" icon located on the upper right side of the website.

Hoodiesnova.com supports all website browsers. You can access our website through Google Chrome, Safari,Mozilla Firefox, and Microsoft Edge.

We accept all types of major credit cards (MasterCard, Visa, American Express), as well as PayPal. Discover can be used only with PayPal.

Simply choose Paypal upon completing your transaction and you will be prompted to log in to you paypal account.

Once you've placed your order,it will be prepared and be sorted out by our team within 2 business days.For worldwide shipping, it will take 15-30 business days, depending on your location and chosen courier.We highly recommend you choose a trackable method so you will be able to monitor the progress of your package.

Shipping rate varies depending on your chosen method and location, which can be viewed upon checkout.

Hoodiesnova ships worldwide. If in case you are not sure wether we ship to your country or not, feel free to email us at support@hoodiesnova.com

Shipping address can only be changed if your order status is unfulfilled.If your order has been shipped and you require address change, we regret we have to wait for your package to be returned to us by the courier before we can reship it to the new address. Please note, reshipping costs and return fees will be shouldered by the customer.We highly recommend you review all details if correct first before completing your purchase. Should you make a mistake, contact us as soon as possible.

Yes, you can! Just input the correct details and make sure all details are complete to avoid return of the package.

Please see our refund/returns policy here for more details.

E-mail us at support@hoodiesnova.com to request about return items.

Cancellation of orders is only allowed for orders with unfulfilled status. E-mail us at support@hoodiesnova.com to request or inquire about cancellation.

Yes. We take the utmost care with the information that you provide us when placing an order through our on-line store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol and even our staff cannot see your payment details.

Yes. To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256. This means that there is no other gateway more secure and cannot be any safer.

To make you more secure and to give you an idea of how our business is going, we have received hundreds of thousands of orders via our credit card gateway.

Yes. Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.